FAQ

Shipping policy
Delivery is free anywhere in Mauritius.
Worldwide courrier delivery is just 20€ or free for orders above 250€.
 
Oceano Pearls jewelry in details?
All pieces can be ordered in solid 14 or 18 k pink or yellow gold. Price will be communicated upon demand.
Please send an inquiry to contact@oceanopearls.com

 

Can I customize a piece I saw on the website?
Of course you can! You can contact Harriet, our designer and founder via email or on WhatsApp to discuss any option available.

 
Where are the pearls and stones sources from?
Semi-precious and precious stones come from Madagascar , Kenya and Tanzania.
Pearls are from Tahiti, South Sea Australia or Indonesia.
 
Can I visit your workshop?
We are located in Bel Air, in the south of Mauritius. We organize visits on demand.
 
What is Oceano Pearls Customer service and Guarantee?
Our jewelry is guaranteed 1 year from the date of purchase, on presentation of the bill.
Guarantees cover the manufacturing defects and will be subject to a quotation if there is a damage resulting from a misuse.
More info on our return & refund page.

 

How long will it take to deliver my package?
If the piece ordered is in stock, shipment will take 1-2 days by Express Delivery in Mauritius and Rodrigues, and 5-7 working days for delivery worldwide by secure Express Delivery with DHL.
If the ordered piece needs to be made to order, then please add 2 weeks.